Taskmy Refund Policy

Taskmy direct purchases are currently billed through Polar as merchant of record. Polar handles payment acceptance, applicable tax handling, receipts or invoices, and approved refund payouts. VACOZ handles product delivery, license issuance, technical support, and refund review standards for the software itself.

Please contact support@vacoz.com before filing a chargeback whenever possible. Refund requests should be submitted within 7 days of purchase for our standard review track.

• Use the purchase email address and include your order number, checkout_id, or receipt information.
• If a license key was issued, include the key or the masked key identifier shown in your confirmation email.
• Describe the reason for the request and attach screenshots, logs, or reproduction steps when the issue is technical.
• If relevant, include your Mac model, macOS version, and whether download, activation, or license validation failed.

A direct-purchase refund requested within 7 days of purchase will generally be honored unless fraud, abuse, chargeback manipulation, or a material violation of the terms is identified.

After 7 days, refunds are generally limited to the extent permitted by applicable law. However, refunds, re-delivery, contract cancellation, or similar remedies may still apply in cases of duplicate payment, material mismatch with the advertised product, serious defects that substantially prevent normal use, failure to provide the license or downloadable installer, or fault attributable to VACOZ or the payment partner.

• We may review purchase records, license issuance history, activation or download history, support correspondence, and whether the issue can be reasonably resolved through support or a product fix.
• Approved refunds are issued to the original payment method where possible through Polar or the applicable payment partner.
• Depending on the circumstances, we may issue a full refund or a partial refund.
• Banks, card issuers, and local payment methods determine when the refunded amount appears to the customer.

If a refund, payment reversal, or chargeback is confirmed, VACOZ may deactivate the related license key, downloadable access, device activations, or customer portal access for that order.

If a card dispute has already been filed, a separate direct refund may be paused or declined to prevent duplicate recovery. Fraud, abusive refund behavior, or misuse of the licensing system may result in future purchase restrictions.