Cancellation and refunds depend on applicable law in your region, platform procedures and delivery or use of the content. For Google Play purchases, use the Google Play refund request route or email support@vacoz.com with your order identifier and issue. Platform procedures do not override your legal rights.
Where Korean electronic-commerce law applies, cancellation is generally available within seven days of the relevant statutory starting point, such as receiving written contract information or the start of supply. Statutory exceptions may apply when use materially reduces value or digital content delivery has begun, subject to required disclosure, trial access or other legal safeguards and rights for undelivered divisible content. We do not reject every refund merely because a product is consumable.
Where content differs from its description, advertising or contract, applicable remedies include the statutory cancellation criteria: within three months of supply and within thirty days of discovering, or being able to discover, the discrepancy. Duplicate charges, non-delivery, material defects and other legally valid cancellation or refund grounds are also reviewed under the relevant rules.
Once a refund or payment cancellation is confirmed, currency, content or the remove-ads entitlement from that transaction may be adjusted consistently with law and actual use. Restoring already delivered consumables after a reset is different from a valid refund or remedy for non-delivery.